Help and support

Ready to help whenever required

Documentation

Free information on how to use the Codejig ERP for all customers in the form of text or video. Learn more

Want to submit a problem?

Jump to your Help desk

+380 95 75 86 327

Support options

Codejig offers a range of support packages to best address various requirements and needs. Packages differ in terms of complexity of issues they cover, response time and communication channels. Help desk and Free Support package are available for all Codejig ERP users. Administrators of Company Accounts can purchase the Prepaid and Pay Per Case packages for all company users.

Support is available for all packages on business days (Mon-Fri) between 9:00 and 17:00 (GMT +3).

Help desk

Free for Standard package

Help desk represents a basic support level that covers investigation of a reported issue, elimination of encountered problems or faults, provision of technical expert advice. For example, Help desk offers support for such basic issues as password change, sign up and sign in problems, failure to successfully navigate application menu, typical usage issues, and so on.*

Response time: up to 2 business days
Communication channels: Help desk

Free Support

Codejig free support is available for all users regardless of their subscription plans. It offers basic help desk resolution to common issues and fulfillment of unsophisticated requests. Free support is delivered on a no commitment basis without any guarantees or warranties being made regarding a particular time frame within which a specific request may be addressed. To receive timely support for urgent requests, consider using one of the support packages described below.

Response time: no commitment
Communication channels: Help desk

Pay Per Case

150 Euro per hour

Pay Per Case support entitles users to apply for immediate and top-priority processing of complicated or urgent requests that will be handled by the most highly skilled technical specialists. The package covers troubleshooting of issues related to software settings, correction of system faults, access configuration, technical assistance with data integration between Codejig ERP and other software, etc. Pay Per Case support is available for users that do not use the Prepaid Support package.

Response time: up to 1 hour
Communication channels: Help desk, call, Skype, e-mail

Prepaid Support

500 Euro per month

Package includes 5 hours of support per month ensuring top-priority, immediate analytical and technical processing of unconventional requests of all complexity levels. It is a recommended secure option for comprehensive support.

Response time: up to 1 hour
Communication channels: Help desk, call, Skype, e-mail

* If your issue or request proves to be too severe, sophisticated or urgent to be handled by the basic support level, you will be offered to have your problem redirected to higher-level specialists. If you agree to receive support for your issue/request on new terms, we will switch you to Pay Per Case support package, the package change resulting in the application of new support fees (150 Euro per hour).

Help and support

USA

Bahrain

Malta

Ukraine